Delivery

We offer shipping for £5.00 regardless of the number of products ordered or the parcel size. We aim to despatch your order within 48 working hours, payment verification and stock permitting. We anticipate it will take 3 to 5 working days for your order to reach you, via Recorded Delivery Royal Mail, from the time you place it.

We deliver to all addresses in the UK, with the exception of the Channel Islands for our standard £5 delivery charge. For deliveries to the Channel Islands, The Republic of Ireland or other overseas addresses please contact the store for prices. 

.

Returns Policy

We hope that your order will be just what you want. All products are checked for defects before we dispatch them, however if you change your mind about any products in your order you can return them for any reason within 28 days for an exchange or refund.

Returns Procedure

Please complete the returns card in your parcel, noting why you are returning your products and if you would like an exchange or refund.

Put the product (unused and in its original packaging) including its labels, inside the box and send to:
Bias Website Returns Department.
17 Peacock Place
Northampton
NN1 2DP

You will be required to arrange and pay for the return of the products to us.
When returning items you are strongly recommended to obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
If you request an exchange we will contact you by telephone to refund the original order and action the exchange. This will involve placing a new order and taking payment details from you again. Shipping will not be payable on the exchange order.
Please note that the delivery charge on the original order is non-refundable for exchanges and refunds.

Damaged / Faulty Goods:

If your goods are damaged or faulty when you receive them please follow this procedure:

Call our customer services team on 01604 629520 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it who will advise you how to return the product to us.

If you request a refund or exchange due to faulty goods, we will assess the faulty products.

If appropriate we will refund you the value of the product and the original delivery charge, or action an exchange for which you will not be charged additional postage.

Where products do not perform to expected quality standards, we offer the following guarantees:

All products are guaranteed for 6 months from date of purchase.
This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse. If a problem develops with a product during regular use, please contact our Customer Services Team on 01604 629520, 9:30am to 4:30pm, Monday to Friday or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it